Faqs

At EZ SMILE we're making the smile you've always wanted more affordable than ever before. Our team have developed a new and easy way to use digital technology and 3D printing capabilities to straighten your teeth.

The orthodontists in our lab create a personalised teeth straightening plan using clear aligners. The clear aligners gradually move your teeth into their final straight position.

While EZ SMILE works for most people, there are some instances where it may not be suitable. Your first step is to find out by answering a few simple questions, it takes just 30 seconds.

Like our name - it's really easy. Let's get started.

Through gentle controlled force our clear aligners are designed to gradually move the teeth into the desired position as per your specifically created treatment plan. Our clear aligners come as a set of multiple aligners. You'll begin wearing a new set of aligners every two to three weeks.

Wearing the aligners for 20 hours per day as recommended is the key to getting the smile you've always wanted.

Find out more.

Our aligners are made of a smooth, comfortable, high quality BPA-free plastic that won't irritate your cheeks and gums like traditional metal braces do.

Most people won't know you're going through treatment when you're wearing your clear aligners because they are virtually invisible!

Still not convinced! Got a special occasion coming up? No problem, just take your aligners out for the event and pop them back in when you're done.

EZ SMILE works for most people. There are some instances where it may not be suitable – so the first step is to find out! How? By answering a few simple questions and sending us photos of your smile. It only takes a few minutes.

We assess each and every smile on a case by case basis to make sure we design the right solution for you. If we determine that clear aligners are not a fit, we will refund the $99 you paid for your impression kit. Learn more about our refund policy.

Yes, you should wait six to eight weeks after any tooth extraction before commencing the EZ SMILE treatment. If you have any concerns you should consult your dentist before proceeding.

We recommend you seek your dentist's guidance before proceeding.

Every new EZ SMILE case is subject to a comprehensive assessment and evaluation before being approved. EZ SMILE works for most people. There are some instances where it may not be suitable – so the first step is to find out! How? By answering a few simple questions and sending us photos of your smile. It only takes a few minutes.

You will be assisted and supported at all stages of your EZ SMILE journey. We have created explainer videos and instructions to walk you through each step. How it Works?.

You must be 18 years or older to qualify for EZ SMILE.

EZ SMILE works for most people. There are some instances where it may not be suitable – so the first step is to find out! How? By answering a few simple questions and sending us photos of your smile. It only takes a few minutes.

You will use this kit to take impressions of your teeth at home. These will help our team create your personalised EZ SMILE treatment plan of clear aligners.

Simply follow the instructions provided to make your EZ SMILE impressions and return them to the labelled pre-paid satchel provided and drop the box into an Australia Post box or office.

If it is determined that EZ SMILE isn't appropriate for you, we will refund your impression kit purchase price. You can learn more about refund in our refund policy.

You will receive your aligners in clearly numbered packets, five stages at a time (approximately 10 - 12 weeks of treatment). Your subsequent sets of aligners will be sent to you every 2 months. We will email you to notify you when to expect the next sequence of aligners one week before delivery.

No two cases are alike, however most customers should complete their EZ SMILE journey in 6 to 12 months. It is important to note that this completion time frame is based on wearing your aligners for the recommended 20 hours each day. Wearing these as recommended is the key to getting the smile you've always wanted.

Track each step of your EZ SMILE experience via our simple and intuitive dashboard. You can review and approve your treatment plan, track the status of your payment or find out when EZ SMILE products are due to arrive to you. app.ezsmile.com.au/login

Yes we can treat one arch, however you will need to take impressions of both arches.

There may be some discomfort initially as you mouth becomes accustomed to having the aligners in your mouth and they initiate the movement of your teeth. This discomfort only lasts a few days and is really an indication that the aligners are doing their work. Some discomfort may recur, albeit in a more minor way when you move to the next aligner in the sequence.

There is no aspiration or plan to alter the bite, however there may be some minor alteration.

Your EZ SMILE aligner program recommends that you wear your aligners every day for a minimum of 20 hours a day. Wearing these as recommended is the key to getting the smile you've always wanted. You should remove your aligners before eating or drinking hot liquids and high sugar drinks.

No, the 20 hour a day compliance requirement means you will need to sleep with them in.

EZ SMILE clear aligners are a suitable treatment option for an active lifestyle. However, if you are playing any form of contact or ball sport you should remove them whilst playing.

Wearing your EZ SMILE clear aligners for 20 hours per day as recommended is the key to getting the smile you've always wanted. If you have not been wearing your aligners as prescribed for several weeks you may need to revert to the previous set to get your treatment back on track. Note if you have not worn them for more 8 weeks then you may need to reassess your entire treatment plan.

No, your EZ SMILE aligners simply slip over and are held in position by your teeth. The EZ SMILE system does not require any attachments.

If you are experiencing difficulty with the fitting of any of your aligners or your retainer, please contact EZ SMILE immediately. You can contact us on (02) 9999 4331 during business hours.

If you lose or damage one of your current aligners, it's important to immediately start wearing an aligner from the previous set. You should then contact EZ SMILE immediately on (02) 9999 4331 during business hours to order a replacement. This will incur a $99 fee and will take approximately 14 days from the time of notification. You need to keep wearing the previous aligner until your new one arrives to prevent relapse.

All teeth realignment processes require some form of retention. You will need to wear a retainer in order to ensure that your teeth maintain their new and correct straightness. The retainer should be worn full time for the first two weeks post treatment and then nightly for about six weeks gradually reducing to two to three nights per week.

EZ SMILE will provide you with a retainer when we send you your final aligner package.

Retainers generally last between 6 - 12 months and can be ordered online at www.ezsmile.com.au

The retainers provided with your EZ SMILE kit will be effective for 6 – 9 months. You should renew your retainers to prevent relapse. Additional retainers can be purchased from EZ SMILE for $99.

Wearing your aligners and retainer as recommended is the key to getting and keeping the smile you've always wanted.

Relapse is always possible if you don't follow these recommendations closely.

There is no reason why your EZ SMILE treatment would require any visit to your dentist. You should however attend any regular and scheduled dental appointments you may have during the EZ SMILE process.

It is important to make sure that the upper and lower teeth are always aligned and also fit together properly. Therefore, you need to use aligners for both your upper and lower teeth. If you were to change the positions of your teeth on just the bottom arch only, your upper and lower teeth will no longer fit together accurately.

Should one arch (Upper or Lower) complete the treatment ahead of the other you will simply start wearing the retainer we provide on the completed arch.

You can order your new set of retainers from your EZ SMILE dashboard.

Clear aligners are clear plastic trays that have been moulded to the shape of your teeth. We use these to add small amounts of pressure to your teeth to move them into a new position. A retainer looks the same as an aligner, however it is slightly thicker and it is used to retain the shape of the teeth. A retainer is to be worn at night.

$2149 includes all of your aligners, postage and support from the EZ SMILE team.

We offer you 2 easy ways to pay so you can choose a payment plan that works for you. Choose from EZ Instalments^* with ZIP Money or a one-time up front payment.

Either way, it's 70% less expensive than other traditional options.

^* Total cost over 12 months is $2246. $2149 plus $25 set up and $6 per month fee.

Unfortunately at present we are not registered with Health funds. We believe that despite this we are still a viable option compared to other comparable options on the market.

Yes - we do offer instalments!

EZ SMILE has partnered with ZIP Money so there is:

• NO deposit
• NO interest up to 12 months
• Choice of flexible payments - choose from weekly, fortnightly or monthly.

With ZIP Money the total cost over 12 months is $2246. This is $2149 plus $25 set up and a $6 per month fee.

We currently accept Visa, MasterCard and ZIP Money.

We're confident in the clear aligners we sell. So confident, in fact, that we put our money where our mouth is. To give you total peace of mind when you purchase our products, we have a guarantee in place you're sure to love!

You can learn more in our Terms & Conditions.

Alternatively, get in touch with us at your earliest convenience on (02) 9999 4331 and we'll explain what the next steps are.

EZ SMILE is available in Australia, New Zealand and Singapore.

Of course we do! However you will be paying in AUD.

Yes, however, your gift recipient would need to go through the same assessment process outlined above before we can confirm if they are a candidate.

If you determine they are a candidate and would like to pay for their treatment plan please email us at info@ezsmile.com

We're here to help. Contact Us