How to make your impressions


How to make your impressions

Top tips for making a great impression

  • 1Push evenly through the back and front teeth at the same time, then pull your lips over the front of the tray. Don’t push the front or back down first, otherwise you’ll get drag marks.
  • 2Press the skin between your top lip and your nose (for upper arch) or between your lower lip and chin (for lower arch). This helps to capture the shape of each tooth and gumline. Wait 2-3 minutes and then carefully remove.
  • 3Send us your photos of your impressions before you return them to [email protected]
  • 4Review your impressions against the checklist below.

What makes a good impression?


Upper Arch


Lower Arch

What to avoid

Sadly, this is what a bad impression looks like. Avoid making these common mistakes.

  • Broken teeth

    The teeth have broken through the putty and the tray is visible.

  • Impression not deep

    This impression is not deep enough. The gums and molars cannot be seen.

  • Lack of pressing

    Drag marks caused by lack of pressing. Shape of teeth & gumline are not visible.

  • Lip not over the front tray

    The lip was not over the front of the tray. Teeth are not close enough to the front of the tray.

Sorry! We won’t be able to use your
impressions if they look like this.

Common mistakes

  • Not watching the how-to video
  • Moving the tray or your teeth during the process
  • Not pulling your lip over the outside of the tray
  • Talking (we know – it’s hard!)
  • Removing the putty from the tray – leave it in

You’ll be making 2 upper & 2 lower impressions of your teeth


Check each impression for these points
  • check

    Can you see your gumline through the whole impression?

  • check

    Have you made sure your teeth haven’t broken through the putty?

  • check

    Is your impression free from drag marks and showing the whole shape of each tooth including the gumline above and below your teeth?

  • check

    Do you have a good deep impression of your back teeth?

  • check

    Have you uploaded your six assessment photos to your dashboard?

EZ SMILE Impression Kit

If your impressions don’t match these guidelines please contact our customer support team at [email protected] or call them on 1300 936 400. Please don’t send back without contacting us. We’re here to help you every step of the way.

Have you sent
us your photos?

Please send clear, close-up photos of your impressions to [email protected] and we’ll let you know if they’re ok to send back.

DON’T FORGET we need two upper
 AND two lower impressions.